HELP

Customer Support:
toll free: 888-849-8686
Available Mon-Thurs 8am-5pm CT, Fri 8am-4pm CT

Email: info@helixhair.com

Order Status:
Check the status of your order online - you just need your order number and email address.

If you had your order sent to a PO Box, please contact customer support for the status.
Returns:
Helix-HX products carry a risk free 60 day guarantee.
Ordering & Payment:
We accept VISA, MasterCard, Discover, American Express, and Check by phone.

Mail-In Orders:
Orders payed by personal check will be held until the check has cleared. Checks must be in US Dollars and drawn on a US bank.

Money orders are accepted, but must be in US dollars.

 

 

Shipping Policies:

Same day Shipping
Our policy is to ship all orders received before 2:00PM CT on the same day the order is placed. In many cases orders placed as late as 4:00PM CT can be shipped the same day.

See Detailed Shipping Policies
International Shipping:
We can ship to most countries outside the US. Please see our detailed shipping policies for International shipping procedures.

Privacy and Security:
We don't sell or share our customers information.
See our complete privacy policy.

We use high grade SSL encryption when processing your order. Your information will be safe, and protected.